We want to know what our customers think of our service and products, and we feel that you should too, so here is some genuine feedback:
I recently visited your ‘true’ nursery - not at all a gift shop / tea room with some greenhouse plants next to it on display.
Your friendly staff were most helpful in answering all my questions and showing me the options available.
Prices were good and delivery of the bulk bag mushroom compost was prompt.
The Otter definitely deserves many return visits.
I always use otter nursery as I'm happy with the service provided by them and will continue to be a good customer
We had 2 tonne of topsoil and a pallet of turf delivered to Ashtead last year and the customer service from start to finish was exceptional to the point where the delivery driver even shared his biscuits with our tea! Great quality turf too, we will be back this year for bedding plants for our new borders, thanks again Otter Nursery.
Hi there I would like to just say your products are brilliant n the good word I here bout your worksplace is fantastic all I here from people into is recomending me to you
We bought some rolls of turf from Otter Nursery and even thought the area is very wet and does not have much sun, we are amassed with the depth of colour and texture of the grass. It took straight away and has grown on really well, we would definitely recommend the turf at Otter Nursery to anyone. We even considered replacing our mossy lawn with fresh turf because it looked so much better!
I purchased the mushroom compost from you. It was delivered quickly and has been very valuable in adding organic matter to the front of our house where we had a number of conifers removed. Worth buying as price was very good.
Mark Clare 06/12/2016
Always of the best quality, competitive pricing,
Stock holding levels great. I very rarely have deliveries but the few times I have its always been on time. For me as a smaller Landscape contractor, maybe a larger selection of small bagged stone would help.
A Hidden gem
Fantastic garden centre my son and I brought our strawberry plants from you last year and got lots of fruit, Customer service was very helpful in explaining what we needed to do
Fantastic service from start to finish would highly recommend
Defo will be back next saving day .....love love love the big hydrangea under cover .........also no stupid question I had was too much trouble for the lovely gentleman and lady there in the pouring rain ......wonderful Garden Centre x
Great website, easy to order on phone; delivery driver exceptiona
Friendly and helpful including website, phone, at the nursery (customer desk and delivery personnel). Would recommend without any hesitation. Excellent service all round!!
I have been absolutely delighted with the turf.
The online ordering process was very easy and fast, delivery was perfect with a very polite and helpful delivery man.
Quality of turf was excellent. I laid it the same day as delivery and have been watering regularly. It has blended in very well and the overall effect is great.
Many thanks and I will certainly return when I need more turf.
"Good value for money, excellent & friendly customer service. Staff are happy to help and advise on plant selection. Very good selection of plants too. The loyalty club is an added bonus!" - Anon 06/06/2014
"Your plants are reasonably priced, healthy and you are able to give knowledgeable advice" - Anon 04/06/2014
"Our experience with Otter was superb. Not only were the goods we purchased very competitively priced but delivery was prompt and to the door. Those working with me on the project were very impressed and I expect you’ll get some additional orders from Ashtead" - David 02/06/2014
"As a garden designer I am very pleased with the service that The Otter Nursery, Ottershaw supply. The plants provided have always been very good quality, reasonably priced and deliveries are received on time. I therefore consider their service as fundamental to assisting me in keeping happy clients who are very pleased with the finished garden. I will continue to use their friendly service and would not hesitate in recommending them" - Linda Glover 08/10/2012
"Such good value for money, very friendly and helpful staff. Its nice that the plants are grown on site" - Tracy 05/06/2014
As well as thriving to provide our customers with exceptional customer service in every aspect or there purchase / order we also like to support our local community.
Please take a look at our "Community Support page" to see examples of how we have helped charities and organisations in our local area.